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Return & Exchange Policy

Exchange Conditions

Senora accepts exchange requests within 7 days from the date the order is received.

To be eligible for an exchange, the item must meet all of the following conditions:

  • The item has not been worn, used, or washed.

  • All original tags, labels, and packaging remain intact.

  • The item is free from stains, damage, alterations, or signs of wear.

  • The item is free from pet hair.

  • The item is free from pet odor, perfume, detergent, or any other noticeable scent.

Senora reserves the right to refuse an exchange if the item does not meet the conditions above.

Eligible Exchanges

Customers may request an exchange for:

  • A different size of the same item.

  • A different color of the same item.

  • Another product of equal or higher value.

Each item is eligible for one exchange only.

If the replacement item has a higher value, the customer will be responsible for paying the price difference.

Shipping Fees

For exchanges due to personal preference, including size, color, or product changes, the customer is responsible for all return and reshipping costs.

If Senora sends the wrong item or the product has a manufacturing defect, Senora will cover all shipping costs associated with the exchange.

Defective or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact Senora within 48 hours of receiving your order, including your order number & clear photos/ videos of the item.

Once the issue has been confirmed, Senora will arrange a replacement at no additional cost.

Exchanges are not accepted for:

  • Items that have been worn, used, or washed.

  • Items without their original tags or labels.

  • Items with stains, pet hair, odors, or signs of wear.

  • Items that have been altered or modified by the customer.

  • Final Sale items, where applicable.

  • Made-to-order or customized items, where applicable.

Refund

Senora currently does not offer refunds for changes of mind, incorrect size selection, color preference, or product preference.

If Senora is unable to provide a suitable replacement due to a brand-related issue or the requested item being out of stock, we will contact you to arrange either an exchange for another product or a refund.

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